On 6/28/07, Nils Breunese (Lemonbit)
Samphan Raruenrom wrote:
Nils Breunese (Lemonbit) wrote: What we want is to let users see all the "replies" in a ticket. The users want to see all the replies/bodies of a ticket, not just the latest reply and the hierarchy of links on the top part as in the ticket zoom view now. I think this is the normal behavior in Trac and Bugzilla/Issuezilla, isn't it.
Ok, there is a setting in OTRS to get that behavior. SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewZoom -> Ticket::Frontend::ZoomExpand: yes.
Nice. Thanks. That works for the admins now. How about the customers? I want them to be able to see the tickets in this way? I don't see the configuration for this in SysConfig -> Ticket -> Frontend::Customer::Ticket::ViewZoom Thanks. -- _/|\_ Samphan Raruenrom. Open Source Development Co., Ltd. Tel: +66 38 311816, Fax: +66 38 773128, http://www.osdev.co.th/