Hello Renee B,
Thanks for quick reply. So, i need to active cronjob to send mail (for every closed ticket) after 2h.
0 */2 * * * $HOME/bin/otrs.SurveyTriggerSendRequests.pl -e >> /dev/null
To understand well, this cron will run every 2 hours. How we can make sure that if i close ticket at 10.30 am, survey mail will be send at 12.30 pm.
I hope i am clear.
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----- Mail original -----
De: "Renee B"
À: otrs@lists.otrs.org
Envoyé: Mardi 5 Juillet 2016 10:52:09
Objet: Re: [otrs] Survey SendInHoursAfterClose
Did you activate the cronjob https://github.com/OTRS/Survey/blob/rel-4_0/var/cron/survey_trigger_send_req... ?
Am 05.07.2016 um 10:04 schrieb Pritesh BHEEMANEE:
Hello,
I have installed Survey package 4.0.1 on OTRS 4. I changed value of Survey::SendInHoursAfterClose to 2 from 0 in order to send an survey email after 2 hours for all closed tickets but it is not sending survey mail after 2h.
Survey::SendInHoursAfterClose
Defines the amount in hours a ticket has to be closed to trigger the sending of a survey, ( 0 means send immediately after close ).
Default Value: 0 (working)
New Value: 2 (Not working )
PS: I know that it not possible to put 30 mints without development but i believe it should work as its an integer value.
Thanks in advanced.
Best Regards,
Pritesh Bheemanee
OTRS 4.0.10-02 PostgreSQL 9.3.5
Perl 5.10.1 (linux) is used.
OS: Cent OS 6.5
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