There was something similar in the past that could help you:
http://www.mail-archive.com/otrs@otrs.org/msg01541.html
On Thu, Aug 20, 2009 at 6:56 PM, Rodrigo Correa
Hi, I have a problem with the signature of my tickets. The signing is being presented to the end of the ticket, not the beginning when I reply to the email. How can I do to configure OTRS so that I have the signature at the beginning of the ticket.
Thank
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