Re: [otrs] Warning: Sorry, you need to be the owner to do this action!

I don't even get that far. just click on merge, and get the error immediately. :( ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Anton Gubar'kov Sent: 11 September 2009 10:51 To: User questions and discussions about OTRS. Subject: Re: [otrs] Warning: Sorry,you need to be the owner to do this action! I got this error too when I copy and paste the ticket number to merge to. Try carefully removing any preceeding and trailing characters from the number. Worked for me. Regards, Anton. 2009/9/11 Glossop, Andrew I can't merge tickets that are new (owner is root@otrs). I have admin rights, so why can't I do this? IS there a configuration option to allow this? Kind Regards, Andrew Glossop --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/