Hi Paul, in case you already got a reply, I apologize... Yes, you can ignore those mails: Go to Admin -> PostMaster filter. Add a new filter and give it a name. You should stop after a match. For the matching rules, you have to select 'subject' and set the value to " out of office " (without "). And for the settings select 'X-OTRS-Ignore' und use the value "yes". - Renée On 02.08.2011 11:15, Paul.Andurnache@aviva.ro wrote:
Hello,
Is there an option to ignore certain e-mails from users ( automated responses, out of office etc... ) ? The subject would have a certain string in it " out of office " and we would like for the OTRS to ignore those messages ( not to create new tickets ).
Regards,
Please don't print this e-mail unless you really need to.
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