Re: [otrs] LDAP Lookup for Ticket Content

Just to clarify, 'Add the Members' I mean as text in an article / ticket entry, not as customers or agents. (and sorry about the previous cc screwup) On Thu, 19 Dec 2019 at 14:56, Anthony F McInerney wrote:

Hi Alexis,

LDAP group. I need to query the current members of the group and add the members to a ticket.

Thanks Ant

On Thu, 19 Dec 2019 at 14:29, Alexis HAUSER < alexis.hauser@imt-atlantique.fr> wrote:

...

Hi Anthony,

By "Group", do you mean "OTRS Group" or "LDAP Group" ?

Regards Alexis

------------------------------ *De: *"Anthony F McInerney" *À: *"otrs" *Envoyé: *Samedi 9 Novembre 2019 15:56:47 *Objet: *[otrs] LDAP Lookup for Ticket Content

Hi All, I am looking for a very specific feature/plugin for LDAP lookup.

If I understand correctly OTRS is using something like https://metacpan.org/pod/distribution/perl-ldap/lib/Net/LDAP.pod for the LDAP auth ?

Which seems to have the ability to meet my requirements.

What I would like to do, is an ldap search to query the members of a Group. (Much like it already does for Customer or Agent auth.)

I would like to list those members in a ticket, somehow and send them out as a notification.

Would someone be able to help guide in me the right direction to solve this?

Many thanks Ant.

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