On 04/15/2011 04:31 PM, Phillip Lynn wrote:
All,
When we set the following to "no" we get the error below.
Ticket::Frontend::CustomerTicketMessage###Priority: We are using ORTS version 2.4.9
Error: Need TicketID!
Comment: Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Fri Apr 15 16:24:42 2011
Message: Need TicketID!
Traceback (11480): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.232.2.4) Line: 112 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.47.2.1) Line: 384 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 852 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.42) Line: 204 Module: ModPerl::RegistryCooker::run (v1.42) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.42) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
Thank You,
Phillip Lynn
This occurred because our Admin had changed the standard priority values. This required also updating Ticket::Frontend::CustomerTicketMessage###PriorityDefault: to match on of the defined priorities. -- Stephen Clark *NetWolves* Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com http://www.netwolves.com