
2 Dec
2009
2 Dec
'09
9:34 a.m.
Hi, in my OTRS I created many queues that customer users can choose when they log in to open a new ticket. As my queues in field TO are very detailed I would like to avoid "object" choise that now is compulsory. My question are: 1) How can I hide the field "Object" in Customer users web interface 2) How to avoid that this field is compulsory Thank you, Alessandro