Any idea?
On 10/15/07, Samphan Raruenrom
This is a sample customer ticket zoom page. In the ticket history, you can see the "system (email-external)" and "system (email-notification-ext)" entries. I found this confusing for the customers. Can we turn them off? So that the tree show only customer's and agent's messages and not the system's messages. Of course, I still want to receive the notification email.
Zoom Ticket : 1000172
Age: 6 minutes
Printhttp://203.185.132.40/otrs/customer.pl?Action=CustomerTicketPrint&TicketID=3...
*Created:* 10/15/2007 15:41:52
|--> customer (webrequest)http://203.185.132.40/otrs/customer.pl?TicketID=350&Action=CustomerTicketZoo...10/15/2007 15:41:52 |-->customer (webrequest)http://203.185.132.40/otrs/customer.pl?TicketID=350&Action=CustomerTicketZoo...10/15/2007 15:42:37 |-->system (email-external)http://203.185.132.40/otrs/customer.pl?TicketID=350&Action=CustomerTicketZoo...10/15/2007 15:42:37 |-->>>* system (email-notification-ext)http://203.185.132.40/otrs/customer.pl?TicketID=350&Action=CustomerTicketZoo...10/15/2007 15:42:39 * ------------------------------
From:
Callcenter OpenOffice.org <2020@nectec.or.th>
To:
samphan@osdev.co.th
Subject:
Re: [Ticket 1000172] New State "open"!
*** THIS IS JUST A NOTE ***
Thanks.
-- _/|\_ Samphan Raruenrom. Open Source Development Co., Ltd. Tel: +66 38 311816, Fax: +66 38 773128, http://www.osdev.co.th/
-- _/|\_ Samphan Raruenrom. Open Source Development Co., Ltd. Tel: +66 38 311816, Fax: +66 38 773128, http://www.osdev.co.th/