Thanks James, but I can not see anything in logs ('m not sure if logs are
even getting stored somewhere?). In otrs/var/log, I only can see are
ITSMChangeCounter.log and TicketCounter.log and nothing related with PID.
I can't find postmaster_pop3, I was under the impression that
postmaster_mailbox is taking care of fetching. Here is "ls" from my
/var/cron
otrs/var/cron$ ls
aaa_base fetchmail generic_agent-database.dist
pending_jobs postmaster_mailbox session
aaa_base.dist fetchmail.dist generic_agent.dist
pending_jobs.dist postmaster_mailbox.dist session.dist
cache generic_agent itsmchange_check
postmaster rebuild_ticket_index unlock
cache.dist generic_agent-database itsmchange_check.dist
postmaster.dist rebuild_ticket_index.dist unlock.dist
I also checked the cron-list and I clearly can see following entries :
# fetch every 5 minutes emails via fetchmail
*/5 * * * * [ -x /usr/bin/fetchmail ] && /usr/bin/fetchmail -a >> /dev/null
*/5 * * * * /usr/bin/fetchmail -a --ssl >> /dev/null
# fetch emails every 10 minutes
*/10 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null
I am not sure what's wrong here :(
On Wed, Feb 22, 2012 at 11:59 AM, James Michael DuPont wrote: see 3.2.5. Setting up the cron jobs for OTRS
http://doc.otrs.org/2.1/en/html/x325.html The cronjob is called :postmaster_pop3 it calls the script
PostMasterPOP3.pl
please check that your crontab is executing that, please check your
log files. I dont know the details of your setup,
but we have a var/cron here. Try to execute the script yourself with
the same user that your have setup (otrs/wwwdata etc) Also see the sysconfig settings for Core::PostMaster, there are issues
with large mails for example. Make sure the lock file, the pid file is not locked.
see : http://lists.otrs.org/pipermail/otrs/2007-May/018898.html
look in the log file for messages like
''[Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3,
because it's already running''' Let me know what the results are,
mike On Wed, Feb 22, 2012 at 7:09 AM, Suraj Rathod
Hi All, OTRS suddenly stopped auto fetching of mails from pop3 account. I need to
manually click over "Fetch mail" from Admin panel. Previously it was
fetching the mails by its own but few days back after a reboot, OTRS is
unable to perform the default functionality. Mails sent to the associated
mail account are getting delivered properly to the mailbox. Any guidance? --Suraj ---------------------------------------------------------------------
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