Hello, I have the same problem here. A ran a number of tests after install but BEFORE enabling CustomerGroupSupport and everything went fine. But soon as I enabled the feature, new tickets stopped triggering a notification email. I gave users access to all queues, but nothing changed. Anybody has a clue on this? Thanks ____________________________ Paul Gondim van Dongen _____ De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Em nome de daniele.otrs Enviada em: Tuesday, February 06, 2007 9:20 Para: 'User questions and discussions about OTRS.org' Assunto: [otrs] Agents do not receive the notification for email activatingthe CustomerGroupSupport Hi, I have activated the CustomerGroupSupport within SysConfig Frontend:Customer in order to manage the Customer-Group. Now if I open a TICKET from the Customer.pl page, the agents do not receive the notification for email. This only succeeds after to have activated the CustomerGroupSupport. Why? Daniele