I think you misunderstood my question.
When an agent working on an spesific ticket I would like to show
information about what templates that have been sent out on this spesific
ticket in the past. For example: "Template 1" have been send out on this
ticket earlier.
2013/8/22 Mathias Bräunling
Hi,
Am 22.08.13 14:24, schrieb Jean BROW:
Hi,
We use a lot of different templates in OTRS. Is it possible that the agent who work on a ticket could see info about what templates that have been sent out so far on the current ticket?
Thanks.
you can see this via an SQL query. Check this: wiki.otterhub.org/index.php?title=Report_generators --> Count of usage of response template in the last 30 days
--Mathias
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