[otrs] signature of user in response email

Hi, Lately my company has been getting some complaints that they are unaware of who is responding to the email they send into the helpdesk. When a Helpdesk tech responds to a ticket his or her name is put down at the very bottom of the email instead of putting it right at the top where the response goes. Is there a way to fix so that when I Empty Answer, it put my name at the top after it says: Dear Person, Blah blah blah Thank you for using the helpdesk, Someones Name Andrew Meyer Unix Systems Analyst Precision Practice Management 1300 Hampton Ave., Ste 200 314-787-0681 x39 314-565-0868