I tried to clean the caches as proposed here on the mailing list, it has no effect at all.
please run $OTRS_HOME/bin/otrs.CacheDelete.pl once and check your frontend again.
Right in the admin menu, wrong in queueview ...
Any help welcome
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org
Sent: lundi, 5. mars 2012 15:36
To: otrs@otrs.org
Subject: otrs Digest, Vol 42, Issue 4
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Today's Topics:
1. Errors during ArticleStorageSwitch (Sune T. Tougaard)
2. Clean-up database after switch to ArticleStorageFS (Steven Carr)
3. Problem of refresh in queue view (Martignier, Philippe)
----------------------------------------------------------------------
Message: 1
Date: Mon, 5 Mar 2012 12:20:21 +0000
From: "Sune T. Tougaard"
Subject: [otrs] Errors during ArticleStorageSwitch
To: "otrs@otrs.org"
Message-ID:
<307B82F59ACEC64A963EF7B6284114DD1C331D68@DKMAIL01.lint.lyngso-industri.dk>
Content-Type: text/plain; charset="us-ascii"
Hi list,
I've been trying out different options on our test-install of otrs (currently 3.1.1.).
One thing I wanted to try, was to use the filesystem for articlestorage.
I guess it works ok, but doing the actual switch with the current content of the DB seems to be giving me some troubles.
After a while, the following message appears:
ERROR: OTRS-otrs.ArticleStorageSwitch.pl-20 Perl: 5.12.3 OS: MSWin32 Time: Fri Mar 2 15:00:49 2012
Message: Not all files are moved! (TicketID:211813/ArticleID:440337)!
Traceback (2572):
Module: Kernel::System::Ticket::TicketArticleStorageSwitch (v1.540) Line: 7105
Module: otrs\otrs\bin\otrs.ArticleStorageSwitch.pl (v1.16) Line: 164
After that, trying to start it again, gives me a "Can't create PID ArticleStorageSwitch, because it's already running".
I can start it again with a "-f 1" option and it starts over and then dies again a little later (it usually continues past the earlier "problem point").
The log doesn't reveal much.
Any ideas?
Should I just continue forcing it, hoping it eventually gets through all 42000 tickets (it gets a couple of thousands each time, I think)? Or am I perhaps missing a step somewhere?
Thanks for any input.
--
/Sune T.
