This problem seems logical: when the signature is generated, these variables
are not yet known, unlink the agent information.
I have now created a ticket close event that includes this information,
which brings me to the next question (which seems to have been asked several
times already): *is there a way to include HTML in event notifications?* If
there is no built-in solution, even a hacky approach would suffice. This is
really a feature that should be included in my opinion.
--
Best regards / Met vriendelijke groet,
Aron Rotteveel
2011/2/17 Aron Rotteveel
Hi,
I am trying to create a HTML signature that should reference the ticket ID, but it is not working. I am using
as my variable, but it shows as '-'. What could be the cause of this? -- Best regards / Met vriendelijke groet, Aron Rotteveel