8 Nov
2007
8 Nov
'07
12:49 p.m.
Hello, you all! I'd like to know if there's a way to hide the ticket number from the customer. I've been facing some problems here. The customers sometime delete OTRS messages because they think it's some kind of virus! :P [Ticket#1010015550145]. Is there a way to avoid it? For example attaching the ticket number in a specific header within the response.... Any help is appreciated. Harry Cruz