4 Mar
2008
4 Mar
'08
3:01 p.m.
Hi all I am new to OTRS and need some assistance with setting up the "Ticket Type" function. I have activated the function in Core::Ticket::Type: but I am unable to specify the fields I want to display in the Ticket Type drop-down box. Requirements 1. Setup several ticket types (eg.New Installation, Faulty hardware, Faulty software...) 2. When a ticket is closed I want to force the agent to categorise the call using the "Ticket Type" Thanks in advance Thys