http://lists.otrs.org/pipermail/otrs-de/2006-February/005638.html this article is not in English. Please send some article which is in English. Thanks, Nikhil _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of shawn.beasley@dlh.de Sent: Friday, March 17, 2006 10:03 PM To: otrs@otrs.org Subject: AW: [otrs] Auto Responses Check this article out. http://lists.otrs.org/pipermail/otrs-de/2006-February/005638.html Vielen Dank, Shawn Beasley Support IT LPID LPI000077664 VERIFICATION NUMBER 3vk4xshbx6 http://www.lpi.org/ LPIC - ! Cargo Future Communications GmbH Geb. 1335 55483 Hahn-Flughafen Tel. +49 6543 983 113 Fax +49 6543 983 119 Mobil: +49 151 12 12 8934 Email: mailto:shawn.beasley@dlh.de shawn.beasley@dlh.de Web: http://www.cfc-callcenter.de/ http://www.cfc-callcenter.de -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Nikhil Parva Gesendet: Freitag, 17. März 2006 13:38 An: 'User questions and discussions about OTRS.org' Betreff: RE: [otrs] Auto Responses The problem is with autoresponder for new tickets. We want the user to be sent a mail automatically from the OTRS system when a new ticket is created. Its not working. Nikhil _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of shawn.beasley@dlh.de Sent: Friday, March 17, 2006 8:25 PM To: otrs@otrs.org Subject: AW: [otrs] Auto Responses Are you taking about the default reply, another autoresponder, or all? Vielen Dank, Shawn Beasley Support IT LPID LPI000077664 VERIFICATION NUMBER 3vk4xshbx6 http://www.lpi.org/ LPIC - ! Cargo Future Communications GmbH Geb. 1335 55483 Hahn-Flughafen Tel. +49 6543 983 113 Fax +49 6543 983 119 Mobil: +49 151 12 12 8934 Email: mailto:shawn.beasley@dlh.de shawn.beasley@dlh.de Web: http://www.cfc-callcenter.de/ http://www.cfc-callcenter.de -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Nikhil Parva Gesendet: Freitag, 17. März 2006 13:22 An: 'User questions and discussions about OTRS.org' Betreff: RE: [otrs] Auto Responses I have done all the of these. The system is running very well but the autoresponder does not work. Nikhil _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of shawn.beasley@dlh.de Sent: Friday, March 17, 2006 8:16 PM To: otrs@otrs.org Subject: AW: [otrs] Auto Responses What have you configured, exactly? POP Master POP3 Account must be entered to receive emails Mail account for the system must be configured to send mail Queue must be programmed to send the autoresponse. Vielen Dank, Shawn Beasley Support IT LPID LPI000077664 VERIFICATION NUMBER 3vk4xshbx6 http://www.lpi.org/ LPIC - ! Cargo Future Communications GmbH Geb. 1335 55483 Hahn-Flughafen Tel. +49 6543 983 113 Fax +49 6543 983 119 Mobil: +49 151 12 12 8934 Email: mailto:shawn.beasley@dlh.de shawn.beasley@dlh.de Web: http://www.cfc-callcenter.de/ http://www.cfc-callcenter.de -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Nikhil Parva Gesendet: Freitag, 17. März 2006 12:27 An: 'User questions and discussions about OTRS.org' Betreff: RE: [otrs] Auto Responses Hello all, Even Im experiencing the same problem. I have configured the auto response for new tickets but its not working. Please help. Thanks, Nikhil _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of shawn.beasley@dlh.de Sent: Friday, March 17, 2006 7:01 PM To: otrs@otrs.org Subject: [otrs] Auto Responses Hi all, When and how can I use the default closed -> new ticket auto response? Vielen Dank, Shawn Beasley Support IT LPID LPI000077664 VERIFICATION NUMBER 3vk4xshbx6 http://www.lpi.org/ LPIC - 1 Tel. +49 6543 983 113
