Hi Jeff, Can you tell us a bit more about your mail setup please? IE are these e-mails you've described below going outside of your network? If so there may be some junk/spam filters preventing your users from receiving mail. Are you using SMTP or sendmail? Regards, David On 10/04/2010 05:18, Jeffrey Willis wrote:
Hi all,
I read a thread in mid-March with an issue I am facing but didn't find a resolution to help me.
I have selected my preferred queue for notifications and selected yes in preferences.
When I email in to the support email address it logs a ticket and autoresponds correctly with saying the ticket's been logged.
The ticket shows up in the queue (and in "my queues" based on my preference set up).
I also did a test email from "admin" and it arrived okay.
The three users I'm testing who've all set up the same preferences do not receive a notification of a new ticket. The system log entry below looks as if it has sent the notifications:
Fri Apr 9 23:40:18 2010
notice
OTRS-PMAccount-10
Sent agent 'NewTicket' notification to 'tim@******.com'.
Fri Apr 9 23:40:16 2010
notice
OTRS-PMAccount-10
Sent agent 'NewTicket' notification to 'jeff@******.com'.
Fri Apr 9 23:40:14 2010
notice
OTRS-PMAccount-10
Sent agent 'NewTicket' notification to 'travis@******.com'.
Fri Apr 9 23:40:10 2010
notice
OTRS-PMAccount-10
Sent agent 'NewTicket' notification to 'root@localhost'.
Any assistance you can give at helping me resolve why we aren't getting the notifications would be greatly appreciated!
Cheers!
Jeff
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/