Seems possible by configure PopMasterFilter to redirect mail where subject is ^DNS to the DNS_DHCP queue !!
From admin OTRS screen
Adm>divers > Postmastefilter En-tete 1 (header 1 ?) Subject Value ^DNS Assing En-tets 1 vallue DNS_DHCP First test positive, CU AndreBottom of Form 2
______________________________________________ From: Her, Andre Sent: donderdag 17 augustus 2006 9:33 To: 'User questions and discussions about OTRS.org' Subject: Is there a way to specify a queue when sending e-mail?
I have defined several queues on my OTRS 2.0.4 server. For DNS requests, WEB services, new install. Users are normally supposed to handle only the requests they are responsible for, DNS,WEB,install,etc. I accept requests send by e-mail. And I would like if there is a way to automatically direct the requests, coming by e-mail, to the correct queue?
Many thanks in advances Andre