Re: [otrs] ticketID vs ticket numer

Great! Thanks for your help. I just upgraded from 2.4.7 to 3.0.15. Next up is an upgrade to 3.1.x Cheers, Andy On Wed, Jun 6, 2012 at 1:16 PM, Michiel Beijen wrote:

Hi,

On Wed, Jun 6, 2012 at 10:41 AM, Bernd Backhaus wrote:

...

Can I just as well use:

http://some.domain.com/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=201...

...

which seems to work just the same?

<snip>

...

well it seems to work :)

If no one comes up with any concerns regarding this, I'd say go for it.

Yes, that is absolutely valid use, that URL will work just fine! The customer interface in 3.1 already uses these 'friendly' URLs everywhere instead of the internal Ticket ID. -- Mike --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs