Hello,
that's exactly what I followed. My first impression is that with such a
setup, changes cannot be created/executed in a sane way. I'm a developer
myself, so conditions and actions are not foreign for me, but if I have to
define this huge number of conditions for each change I have to manage,
that's a bit of an overkill (even with using templates). However, it is
likely that I didn't understand the whole change thing in ITSM :-) Isn't it
a bit over-complicated?
Best,
Gergely
On 14 Apr 2014 16:15, "Florian Edlhuber"
Hi,
14.04.2014 14:57 - Gergely Polonkai schrieb:Hello,
is there anyone on this list who has successfully implemented a Change in ITSM 3.x?
Yes. :)
I have tried and tried, but cannot go forward from requested to approved state. Is there a fully blown tutorial on this?
See http://otrs.github.io/doc/manual/itsm/3.3/en/html/ch08s05.html#idp37007488 and in detail the conditions actions section.
you can not set a state without conditions/actions.
(there is a test scenario sysconfig setting...) ;)
Florian
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