Leonardo.... I'm just pissed off with myself... certainly not angry with
anyone on these lists...
I just can't believe I can't figure this out myself!!
:>
Jason Dupuy
IT Manager
Global Products Inc.
Earth City, MO 63045
636-939-1622 Phone
636-939-1623 Fax
Confidentiality note: This document and any attachments are
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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Leonardo Certuche
Sent: Tuesday, October 27, 2009 3:57 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] New to OTRS
chillout, there are plenty of people who has configured OTRS with
external e-mails, they're willing to help but if you pissed off, they
won't ;)
please send us your logs so we can understand what's going on
greetings,
Leonardo Certuche
On Tue, Oct 27, 2009 at 3:18 PM, Jason Dupuy
wrote:
I'm getting soo pissed off...
Is there anyone who can help me out.
The basic question is how can I get external emails into OTRS??????
Anyone?
Jason Dupuy
IT Manager
Global Products Inc.
Earth City, MO 63045
636-939-1622 Phone
636-939-1623 Fax
Confidentiality note: This document and any attachments are
confidential and may be protected by legal privilege. If you are not the
intended recipient, be aware that any disclosure, copying, distribution
or use of this document or any attachment is prohibited. If you have
received this document in error, please notify us immediately by
returning it to the sender and destroying any copy.
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Jason Dupuy
Sent: Tuesday, October 27, 2009 1:40 PM
To: otrs@otrs.org
Subject: [otrs] New to OTRS
Still working on the specifics but I'm stumbling on the email settings.
I'm just about ready to go into production, but confused about the email
settings.
Specifics:
OTRS 2.4.5
Installed FAQ package
Installed Time package
Using SMTP settings.
Using POP3 postmaster mail account setting to pull our old
help.desk@XXX.com emails into the system.
I have 3 users (helpdesk technicians) with their own email addresses.
They get notifications of tickets as expected.
If someone sends a problem to the help.desk@XXX.com email account, the
OTRS fetches it, pulls it in... we respond.... The email goes out, with
the technicians email account... but now, when the person who originated
the issue responds, it goes to the technicians email account... which is
not fetched.
Other than using the postmaster mail account, is there any way to get
external emails into the OTRS?
Am I making sense at all?
Jason Dupuy
IT Manager
Global Products Inc.
Earth City, MO 63045
636-939-1622 Phone
636-939-1623 Fax
Mission: To increase the store traffic, identity and corporate brand
loyalty for our customers through our design, manufacture and
distribution of custom and licensed products.
Vision: To be the leading procurement organization in promotional
products and gift novelties worldwide.
Confidentiality note: This document and any attachments are
confidential and may be protected by legal privilege. If you are not the
intended recipient, be aware that any disclosure, copying, distribution
or use of this document or any attachment is prohibited. If you have
received this document in error, please notify us immediately by
returning it to the sender and destroying any copy.
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