[otrs] Svar: Re: Queues and New Ticket

Sounds like you are both a member of the 'users' group, as is the default. If Junk and Misc are still 'owned' by the 'users' group, that would be my guess.. I have created a different group that I have assigned e.g. Junk to so that 'users' do not see it. Using roles, you can quickly roll out changes such as these... Regards, /Martin.

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Nuno Ranito 9. februar 2010 17:53 >>> I have a client, who is NOT is the users group, and is just in a group created by me, which contains 1 queue (myqueue), but still can create tickets in the "junk", "misc" queues instead of just in mine. PS: I still have installed the 2.3 version, is there some bug or something?

2010/2/9 Tore Lønøy Create roles, and give access to different groups, which again is linked to their correct queue. On 9 February 2010 14:00, Nuno Ranito wrote:

Hello

How can I restrict which queues the client can see to insert a new ticket? For instance, I want user A to access queue "Aplications" and "Network", and user B to insert new ticket in queue "Billing".

Thank you for any help.

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