Re: [otrs] Agent Interface - display Phone/Email/Queue / Status /Escalation icons?

Thanks Shawn, Thats great - helps massively! On the same topic do you know how to alter the location of the Watcher entry? I managed to reposition the others but altering the priority value but for Watcher this has no effect for some reason?! Thanks. ________________________________ From: Shawn Beasley To: User questions and discussions about OTRS. Sent: Fri, 6 May, 2011 12:52:48 Subject: Re: [otrs] Agent Interface - display Phone/Email/Queue / Status /Escalation icons? Hello Run.it, On May 6, 2011, at 12:46 , Run.It wrote: Ive managed to configure the display to show watcher and responsible icons so Im guessing I would have to alter a setting within System Config?

Try, http://www.youtube.com/watch?v=3AJGKUCf_0I ///shawn