Hi,
Everything is possible with OTRS since it's open code but sometimes it's
harder.
Here is what you are looking for...
If you need queueID search for $Qdata OTRS words...
You only have to edit one file..
Take backup of the file below before doing this..
You don't need to stop services just refresh the dashboard..
Edit Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl as
follows:
In dtl:block:ContentLargeTicketGenericRow section, add the following
before the "Time" TD element:
<td width="10%">
Hi, I need to know how to show extra information on the dashboard, i.e. who
owns the call etc.. Can anybody please help? Thanks Rosanna ---------------------------------------------------------------------
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