Hi, - Nick Bright schrieb: > On 1/15/2018 6:04 PM, Edlhuber, Florian wrote:
- Nick Bright schrieb:
We use templates for updates (work orders, etc) which can't be applied to notes (at least in 3.3.x).
Easy answer: update. No other good option available.
Updating is not an option, as it would require several thousand dollars of re-implementing customization.
You should have mentioned this earlier. I am out here. I can not say anything about your customizations. by the way: If you have customized code, you should be able to implement the new functions by your own :-) You could do a new evaluation of your needs with new OTRS6 funtions. I do several migrations (beginning from 2.4 to 6) and many customizations from former times (and 3.3. is an ancient version) are obsoltete today. Regards Florian