Hi
Thank you for your replies!
I am using a generic agent for one queue.
As you know when the ticket is newly opened by the customer
the initial sender is the root@localhost
i configured the job of the generic agent in this way
if it detects within the queue that the owner of the ticket is
root@localhost it changes the owner to the appropriate
user and sends a owner update notification to this user.
Together with this i wanted that it sends a note that
there is a new ticket in his queues
How to do this?
And one more problem i wanted that this job
is run in every ten minutes so i put minutes to ten
but doesn't work why?
Regards
Ramziddin
On 2/3/07, Maurice James Ny
What are you using the generic agent for?
------------------------------
*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Ramziddin Artykov *Sent:* Saturday, February 03, 2007 5:21 AM *To:* otrs@otrs.org *Subject:* [otrs] Generic agent's note
Hi
What should i do so that the note i specified in
generic agent's settings is sent?
Regards
Ramziddin
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