Re: [otrs] Change management

Hello, you can set these states under conditions or also go into the sysconfig and allow manual setting of states. Regards Günther -- Sent from my Android phone with K-9 Mail. Please excuse my brevity. Mandlenkosi Mketwa wrote: Hie, How do I get the change module to work? I need flow of how it works as I get stuck with a ticket staying on "Requested". How do I change status from, Requested ->Approved->Under Implementation->PIR->Successfull->Closed ? -- Mandlenkosi Mark Anthony Mkhethwa[ESQ]