Thanks for your answer Reto,
I'd be nice if you develop your idea a little further. If I go to Framework
-> Frontend::Agent::ModuleRegistration as you suggested, I can see several
objects but none of them related to FAQ. I know I can create ACLs according
to http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68 but in the
"list of all possible params" I don't see anyone related to FAQ.
Thanks again,
Leonardo Certuche
On 11 March 2010 10:43, Reto Müller
You can set specific acl in sysconfig under Frontend::Agent::ModuleRegistration
Regards Reto
Am 10.03.10 22:36, schrieb Leonardo Certuche:
Hello people,
I'm having trouble defining permissions for the FAQ module. Reading http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=250 I understand the following:
Put all users, that should be able to add and remove FAQ cathegories etc. to the FAQ, to the "faq_admin" group. Put all users, that should be able to use the FAQ (create new FAQ articles, edit existing FAQ articles), into the "faq" group.
So I gave my agent who won't create FAQ articles the following permissions:
faq http://seus/otrs/index.pl?Action=AdminGroup&Subaction=Change&ID=4 ro move create note owner priority | rw faq_adminhttp://seus/otrs/index.pl?Action=AdminGroup&Subaction=Change&ID=5 |
Then I log into OTRS as that same agent, go to a given article but it still shows the following options:
Back http://seus/otrs/index.pl?Action=AgentFAQ&CategoryID=12 - Edithttp://seus/otrs/index.pl?Action=AgentFAQ&Subaction=Update&CategoryID=12&Ite...- Historyhttp://seus/otrs/index.pl?Action=AgentFAQ&Subaction=History&CategoryID=12&It...- Printhttp://seus/otrs/index.pl?Action=AgentFAQ&Subaction=Print&CategoryID=12&Item...- Linkhttp://seus/otrs/index.pl?Action=AgentLinkObject&SourceObject=FAQ&CategoryID...- Deletehttp://seus/otrs/index.pl?Action=AgentFAQ&Subaction=Delete&CategoryID=12&Ite...
Is there something else I should do in order to make sure a given agent won't be able to create/edit/delete FAQ articles?
Thanks in advance for your help,
Leonardo Certuche
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