Re: [otrs] ACL

1 Jun 2010

      Hi Nils

1.       Does the system pickup the new ACLs automatically or must one register the ACLs, or force it to be read? I can't get mine to work.

2.       Can the ACL have any name, or should the names be specific?

My Queues are:

Billing System

Core Network

NOC

Radio Network

VAS Elements

My Service list has the following services:

Emergency Response

Notification

Routine Maintenance

Schedules Maintenance

I would like the ACL to only make service "Notification" available when a customer or agent selects Queue "NOC" for new tickets.

I have put my code just below the comment you mentioned. This is my code:

$Self->{TicketAcl}->{'ACL-Name-1'} = {

                                  Properties => {

                                     Ticket => {

                                                Queue = ['NOC'],

                                     },

                                  },

                                  Possible => {

                                    Ticket => {

                                      Service = ['Notification'],

                                    },

                                  },

                                  PossibleNot => {

                                    Ticket => {

                                                Service = ['Emergency Maintenance', 'Routine Maintenance', 'Scheduled Maintenance'],

                                                },           

                                  },             

                                };

At the moment I have not been able to get any ACL to work, so I would really appreciate your help.

Louis

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM
Sent: 31 May 2010 17:56
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ACL

Hi,

On 31.05.2010, at 16:16, Louis Becker wrote:

I would like to limit the values in the dropdown when tickets are created. I added the code below to /use/share/otrs/Kernel/config.pm, but it did not have any effect.

$Self->{TicketAcl}->{'ACL-Name-1'} = {

  Properties => {

     Ticket => {

                Queue = ['NOC'],

     },

  },

  Possible => {

    Ticket => {

      Service = ['Notification'],

    },

  },

};

Some questions:

·         My config.pm file has 3 sections (I am not a perl expert, just started learning) one that starts with "BEGIN", one that starts with "sub Load" and a bit that starts with use strict; In which part should the ACLs go?

·         Should ACLs be enabled in the SysConfig somehow?

Your ACL should go somewhere below:

    # ---------------------------------------------------- #

    # insert your own config settings "here"               #

    # config settings taken from Kernel/Config/Defaults.pm #

    # ---------------------------------------------------- #

Please keep in mind that ACLs are not working for the user "root@localhost"  ;-))

Freundliche Grüße / Kind regards

Nils Leideck

-- 
Nils Leideck
Senior Consultant

nils.leideck@leidex.net
nils.leideck@otrs.com

http://webint.cryptonode.de http://webint.cryptonode.de  / a Fractal project

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