Hi, Sam.
X-OTRS headers are used to store values for the ticket being created in the
email being processed. I use X-OTRS-Queue to move spam tickets to queue
Junk. Here is the code in Config.pm to achieve it.
$Self->{'PostMaster::PreFilterModule'}->{'5-SpamAssassin'} = {
'CMD' => '/usr/bin/spamc -E -r',
'Module' => 'Kernel::System::PostMaster::Filter::CMD',
'Set' => {
'X-OTRS-Queue' => 'Junk'
}
};
The effect is the ticket is created in queue Junk if spamc produces any
output. The queue determination from system addresses is ignored.
Regards,
Anton.
2008/11/21 sam
Hi, My issue with x-orts headers is that i dont know how to configure them. I have tried to go through the admin manual but i can't get a handle on how they are configured. Could some one post me a working sampleso that i can atleast have an idea of what to enter in the postmaster filter section. Thanks. Regards Sam Hailer.
Aris Czamanske wrote:
Sam,
In Pop3 Account Management for the specific email account, set the "Trusted" field to 'Yes' . Then test your filters. Everything should work properly. Aris
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