Hi Philippe, In your config.pm what are your mappings? Ie check the following lines: CustomerUserListFields => ['cn', 'mail'], CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Those are from my LDAP config, which I can search by name. Regards, On Thu, Oct 22, 2009 at 2:10 PM, Martignier, Philippe < philippe.martignier@wipo.int> wrote:
Hi there,
When I search a customer or when I input a new ticket and want to input a customer, the research of customer is available only via the e-mail, not working with the first name or last name?
Any idea?
I have version 2.4.4. and LDAP connection
As from the database admin there is nothing to do on the LDAP side and I want I make a search with LDAP in OTRS (sysconfig) I find nothing about index or fields …
Any idea really welcome as it is quite urgent !
Many thanks in advance
Philippe Martignier
Communications Division
Customer Service Section
Email : Philippe.Martignier@wipo.int
Phone : 00 41 022 338 72 36
Building : GB I
Office : 2,4
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