Re: [otrs] Help Fetching emails via POP3 or IMAP under Windows

David, I am having issues with incoming mail in to OTRS. Here is my error message. OTRS-PMAccount-10 POP3: Can't connect to pop.gmail.com It was working correctly until we switched our mail to GMail. I logged into the GMail account and all of the messages are there but they are not showing up in OTRS. I verified my settings in Postmaster Mail Account. Type: POP3 Username: example@test.com Password:................. Host:pop.gmail.com Trusted:Yes Dispatching:Dispatching By selected Queue Queue:Support Valid:valid When I select Run Now, it times out. I get the same error if the choose IMAP or POP3S. Any suggestions would be helpful. Regards, Ramsey On Thu, Aug 6, 2009 at 12:26 PM, David Holder wrote:

Hi Matt,

The instructions included in chapter 7 in the online documentation are pretty inclusive to be honest. There are probably some unofficial ones lurking around on the net if you do a google search.

Are you having any issues with receiving e-mails? I've got it set up under windows myself pretty quickly following the instructions from chapter 7, but if you're having issues I would be more than willing to help.

David

On Thu, Aug 6, 2009 at 8:15 PM, Matt Reidy wrote:

...

Are there any step-by-step guides to receiving emails under Windows beyond what is included in Chapter 7 of the admin guide?

Thanks,

-Matt

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