[otrs] R: Use of "Note Type" which is present in close ticket page

10 Mar 2010

      Note internal is visible only to the agents.
Note external is visible also to the customer, provided that the customer is enabled to the customer interface.

Ciao, d.

________________________________
Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di manish ramteke
Inviato: mercoledì 10 marzo 2010 12:53
A: User questions and discussions about OTRS.
Oggetto: Re: [otrs] Use of "Note Type" which is present in close ticket page

Hi,

Please help me with this.

On Wed, Mar 10, 2010 at 1:01 PM, manish ramteke mailto:manish.s.ramteke@gmail.com> wrote:

Hi,

Please let me know few cases for which we would like to use field  "Note Type" on page appears while
closing tickets.What is meaning of note-internal and note-external values for Note Type field and how can I configure them.

Thanks in advance.

Regards,
Manish Ramteke

Regards,
Manish Ramteke

[otrs] R: Use of "Note Type" which is present in close ticket page

CARNINO Daniele (FIAT ITEM)