HI,
Yes I have 2 queues assigned to the agent.
I want to see only the opened tickets in those 2 queues.
How to configure that?
Thanks and Regards
Nikhil Joshi
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Steven Carr
Sent: Tuesday, January 03, 2012 2:33 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] OTRS configuration
It should do that already. Have you gone into your Preferences and selected which Queues you want to see in your "My Queues" page?
Steve
On 3 January 2012 05:39, Nikhil Joshi wrote:
Hi,
I have configured the OTRS and I want to customize it according to my need.
How to configure the following.
1.I want to see only the tickets which are in process or which are in new state, in the agents queueview.
Regards
Nikhil Joshi
Webdynpro Consultant
ArchitectSAP Solutions | http://www.architectsap.com/ www.ArchitectSAP.com | 9960979700
Pune
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