It's working exactly the way you configured it.
You have multiple issues to resolve, and they may or may not be related,
but I'd hazard a guess that you'd also have some diagnostic information in
logs that represents the issues you're experiencing.
Also, I'd recommend creating a forum post with a redacted version of your
Config.pm because you will be able to edit it vs permanency of mailing
list.
To answer your question: Yes. Check logs and Config.pm. To answer the next
question: "What should we be looking for?": Bad entries. "Exactly what?"
Don't really know. You didn't provide enough information.
On Mon, May 13, 2013 at 5:32 AM, Simon Allison
Hi All,****
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I have setup LDAP and all works fine, but the customer information is not working . ****
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The link below is where I get page cannot be displayed. ** **
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http://server/otrs/index.pl?Action=AdminCustomerUser;Nav=Agent****
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Also when we create tickets the LDAP customer information is not populated when creating a ticket.****
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Anything we can check? ****
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Simon Allison****
IT Services ****
South Downs College ****
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