yes, it should be something like this.
ie, this is the incoming mail
from: ConfigurationManager
to: deployment, otrs
Subject: REV-EBIS version REV-EBIS_209.0.6.B1_IT Available for Test
Environment
Body:
Availability in System Test environment.
Release REV-EBIS version REV-EBIS_209.0.6.B1_IT available for System Test
environment on the Italian StarTeam server
Project: Business_Intelligence
View: REV-EBIS_209.0.6.B1_IT
CR implemented: n.a.
Bug Solved: 75948;76004
for the last two row I would like to get (for CR) n.a (or the values that
could be present) and (for Bug Solved) 75948;76004 and populate freetext7
and freetext8 respectively.
On Sun, Nov 22, 2009 at 11:25 PM, James Morgan
Sorry, I don’t understand the request. Are you wanting to parse the incoming message and then set FreeText fields accordingly?
*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Marco Vannini *Sent:* Saturday, 21 November 2009 2:43 AM *To:* User questions and discussions about OTRS. *Subject:* [otrs] freefield autofill
Hi all,
Is there anyone that has an freefield autofiller just ready and modifiable ? I mean something like a mysql trigger or something else that parse incoming mail (so insert into) and take values and update the same record ?
thanks in advance.
MV
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