Hello, I am using this superb software, and I have a quieston about the new phone and mail ticket. Is it possible to access some prewriten mail from the new Phone or Email ticket? (It is usefull, to send the solution at the phone time, and start a ticket with the solution.) (Maybe it is in the archive, but i didnot found it.) üdvözlettel/best regards: Varga Viktor Netlock Kft. _______________________________________________________________________ Ezt az e-mailt virus- es SPAM-szuresnek vetettuk ala a filter:mail MessageLabs rendszerrel. Tovabbi informacio: http://www.filtermax.hu This email has been scanned for viruses and SPAM by the filter:mail MessageLabs System. More information: http://www.filtermax.hu ________________________________________________________________________________________