Hi Christoph,
I set the permissions with "chmod 755 /opt/otrs" to drwxr-xr-x and it works!
The problem is solved!!
Many thx!!
"Christoph Kaulich"
Am Montag, 29. August 2005 11:42 schrieb Rainer Hasenzagl:
Hello all,
As we moved to a new Hardware, we installed a fresh SUSE 9.3 Linux and OTRS 2.0.2 Tarball. Now we get the problem, that the .procmailrc is not exectued from User otrs. If I place a global procmail.rc file in /etc/, this file will be executed. Postfix is pipeing the mail to procmail --> I can see it in the mail log.
On the old hardware with SUSE 9.0 and OTRS 1.3.2 (SUSE RPM) it works fine.
So what can be wrong with the new SUSE or maybe procmail??
You have to set /opt/otrs to drwxr-xr-x instead of drwxrwxr-x as SetPermissions.sh is doing it. Mabye one should post an bug report.
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