Hello,
There is this setting in: /opt/otrs/Kernel/System/PostMaster.pm
# PostmasterFollowUpState
# (The state if a ticket got a follow up.) [default: open]
$Self->{PostmasterFollowUpState} = 'open';
As we see the default setting is open; change this to the desired state...
This should work.. Myself yet to test....
Regards
KartheeK
Richard Hinkamp - BeSite
Ho Great-OTRS, I got a quick solution: I found a configuration setting in opt/otrs/Kernel/System/PostMaster.pm / . OTRS is really a great application....
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