Greetings, I'm using OTRS 2.4.5 and I'm trying to figure out if I can configure both LDAP lookups and have the OTRS built in customer database be searched for customer information in tickets. I found a document stating that it could be done in 2.3, and here's the URL: http://doc.otrs.org/2.3/en/html/x1638.html however, I don't see mention of it in the 2.4.5 documentation. Is this valid on both? Thanks, Chris Johnson IT Manager Technogym USA 830 4th Ave South, Suite 300 | Seattle, WA 98134 Toll Free: (800) 804-0952 x 332 | Phone: (206) 623-1488 x 332 Mobile: (206) 245-6648 | Fax: (206) 623-1898 Email: cjohnson@technogymusa.com | www.technogymusa.comhttp://www.technogymusa.com/ [cid:image9a91cc.jpg@0da9a6e2.b0da4929] Please visit our website for information on our Wellness Solutions at http://www.technogymusa.comhttp://www.technogymusa.com/ Disclaimer: This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. Any views or opinions presented are solely those of the author and do not necessarily represent those of the company.
