Re: [otrs] OTRS 2.4.7 IMAP issues

There are not Frontend::Module###AgentTicketStatusView in mys sysconfig. I think it coud be, because I installed all ITIL (OTRS::ITSM 2.0) stuff. Maybe, saomething is different in OTRS::ITSM 2.0. One more thing - I did not touch sysconfig after default installation. I guess Frontend::Module###AgentTicketStatusView is enabled by default in otrs. I need to read more documentation to understand this system.. and try pure otrs in another VM. On Mon, May 31, 2010 at 3:59 PM, Marco Vannini wrote:

try just to enable it in Ticket -> Frontend::Agent::ModuleRegistration Frontend::Module###AgentTicketStatusView

There will be an icon near to queueview

MV

On Mon, May 31, 2010 at 2:56 PM, Marius Vaitiekunas < mariusvaitiekunas@gmail.com> wrote:

...

Search works OK, but http://otrs/otrs/index.pl?Action=AgentTicketStatusView shows an error: Error: Module Kernel::Modules::AgentTicketStatusView not registered in Kernel/Config.pm

Something is misconfigured in my installation. Thank You for help.

On Mon, May 31, 2010 at 3:45 PM, Marco Vannini wrote:

...

mmmh ok , I see,

via the search interface ( http://otrs/otrs/index.pl?Action=AgentTicketSearch) or via status view ( http://otrs/otrs/index.pl?Action=AgentTicketStatusView) and then selecting closed ( http://otrs/otrs/index.pl?Action=AgentTicketStatusView&SortBy=Age&OrderBy=Do...) but If I'm not wrong there should be at least other 2 option ... ;)

MV

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