Re: [otrs] Mail download stopped due to Can't create PID PostMasterMailbox Error

29 Mar 2011

      Unfortunately my moment of triumph was short :(

 From the second cron run onwards we started seeing the same errors! Has 
anyone any suggestions.

I am going to now stop otrs and mysql, repair db and then restart services.

Regards,

Saurabh Pande.

-------- Original Message  --------
Subject: Re: [otrs] Mail download stopped due to Can't create PID 
PostMasterMailbox Error
From: Muhammad El-Sergani 
To: saurabh.p@directi.com, User questions and discussions about OTRS. 

Date: 3/29/11 3:10 PM
...
Thanks Saurabh,
This should come in very handy... thanks for posting the solution as well.
Best Regards,
Muhammad El-Sergani.
On Mon, Mar 28, 2011 at 6:55 PM, Saurabh Pande mailto:saurabh.p@directi.com> wrote:
Hi,
After a lot of searching, I came across
    http://lists.otrs.org/pipermail/otrs/2007-May/018895.html and I gave
    its instructions a try from SysConfig > Ticket > Core::PostMaster by
    modifying:
PostMasterMaxEmailSize to 100200
    PostmasterUserID to 2
After saving the above changes, mails started downloading as usual :)
Hope this helps!
Regards,
Saurabh Pande.
-------- Original Message  --------
    Subject: [otrs] Mail download stopped due to Can't create PID
    PostMasterMailbox Error
    From: Saurabh Pande mailto:saurabh.p@directi.com>
    To: otrs@otrs.org mailto:otrs@otrs.org
    Date: 3/23/11 9:45 PM
Hi,
For some reason mails have stopped downloading in our OTRS 2.4.6
        installation and we are seeing rows upon rows of similar error
        messages
        in System Log:
Need User or UserID!
        Need TicketNumber!
        No article found for TicketID 567512!
        Can't create PID PostMasterMailbox, because it's already running
        (dev-crm.internal.directi.com/16490
        http://dev-crm.internal.directi.com/16490)!
Upon researching this a bit, I ran across the following links:
http://lists.otrs.org/pipermail/otrs/2009-August/028048.html
        http://lists.otrs.org/pipermail/otrs/2009-August/028052.html
But the above URLs don't present a solution to this issue. Can
        someone
        help us to resolve this?
Regards,
Saurabh Pande.
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