I resolved this in a different manner - The dbo.service_customer_user table only had mappings for the first four service ids. I mapped the remaining ids in this table to the customer group and now they appear in the drop down. Nathan Campbell Dallas Symphony Orchestra From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nathan Campbell Sent: Monday, June 08, 2009 11:58 AM To: User questions and discussions about OTRS. Subject: [otrs] CustomerTicketMessage.dtl - Service Error I have added about 10 entries in the Service module. I am having an issue with the New Ticket Customer front end - the Service drop down is only displaying the first 4 options. I have opened the CustomerTicketMessage.dtl file and found this section of code: <!-- dtl:block:TicketService --> <tr> <td> </td> </tr> <tr> <td class="contentkey">$Text{"Service (optional)"}:</td> <td class="contentvalue">$Data{"ServiceStrg"}</td> </tr> <tr> <td> </td> </tr> <!-- dtl:block:TicketService --> I am unable to find the definition file for $Data{"ServiceStrg"} - I assume there is another file where this variable is defined and the <input> HTML code is defined and that there is some kind of limition (return top 4 or something) on the data call. ---------------------------------- Environment ---------------------------------- OTRS 2.3.2 Windows 2003 IIS6 SQL2005 Nathan Campbell Dallas Symphony Orchestra