Re: [otrs] is there a way to set a ticket to auto open?

D, Why not use the pending reminder state fixing a date for the remind period ? otherwise you can create new states like "on hold" or "working by other/3rd party" MV On Wed, Jan 6, 2010 at 6:43 PM, Dominic Burns wrote:

We use the ticket system to also track bugs we are waiting on fixes for. I would like to close a ticket and have in reopen say in a month or so.

D.

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