As long as the CustomerID is entered into the from field on creation the ticket should be listed in the "customer's ticket list". Best regards, Lukasz Hadyna AICT Helpdesk On Thu, Oct 14, 2010 at 9:07 AM, Pradumna Maheshwari < pradumna.maheshwari@tcs.com> wrote:
Hello,
How can Customer re-open the ticket that is raised by Agent on his behalf (i.e. Phone ticket) ? As this ticket is not listed in the Customer ticket list, how to proceed ?
thanks.....
Pradumna Maheshwari Tata Consultancy Services Cell:- +919930333734 Mailto: pradumna.maheshwari@tcs.com Website: http://www.tcs.com ____________________________________________ Experience certainty. IT Services Business Solutions Outsourcing ____________________________________________
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