Hi, I am a new member to OTRS. There is simple doubt. I am not getting the meaning abt the link Stats on the OTRS home page. I have sent mails earlier but due to some problem they have bounced back. I will be highly obliged if i get response on both the issues. Looking eagerly for response. Abhradeep otrs-request@otrs.org wrote: Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Can't use MOd_perl with apache2 and otrs! (Graham Smith) 2. OTRS and mail/news integration (Damir Dzeko) 3. Re: Can't use MOd_perl with apache2 and otrs! (kalldrex-otrs@yahoo.com) 4. spell checker not working for Email-Ticket (Hugh Greenberg) 5. Re: spell checker not working for Email-Ticket (kalldrex-otrs@yahoo.com) ---------------------------------------------------------------------- Message: 1 Date: Fri, 19 Nov 2004 18:59:11 +0000 From: Graham Smith Subject: Re: [otrs] Can't use MOd_perl with apache2 and otrs! To: "User questions and discussions about OTRS." Message-ID: <1100890751.8569.24723.camel@GTSHOME.gtshome> Content-Type: text/plain Read the README.webserver document, the Module Apache.pm should be in the /Kernel/cpan-lib/CGI directory.... It sounds as if you are missing the relevant use lib settings... On Fri, 2004-11-19 at 17:20, kalldrex-otrs@yahoo.com wrote:
I have the loadmoduel directive (LoadModule perl_module modules/mod_perl.so). It keeps telling me though that Apache.pm can't be found when running scripts. I get the same error when running the scripts with perl -cw.
--Matthew Shapiro
--- Graham Smith wrote:
On Fri, 2004-11-19 at 16:54, Jesse Shumaker wrote:
kalldrex-otrs@yahoo.com wrote:
Erm, question. The /etc/sysconfig/apache2 in SuSE, what is that? Is that the httpd.conf for apache2? If so can you give me more details on where to put "perl" as our apache config script is written from scratch and thus has no "APACHE_MODULES" text anywheres in it. Thanks.
--Matthew Shapiro
--- Jesse Shumaker wrote:
Go here ==>
http://lists.otrs.org/pipermail/otrs/2004-May/004919.html
specifically this is helpful:
"Yes, this was the main fault: I had forgotten
to
add "perl" to the APACHE_MODULES setting in /etc/sysconfig/apache2. SUSE does not do it automatically when installing apache2-mod_perl."
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it's the file /etc/sysconfig/apache2. That is the file. If you wrote your apache2 script from scratch it's hard to help you. This is just what I used to get OTRS working correctly on SuSE 9.1.
This is a little SuSE specific.
Apache2 on SuSE uses the /etc/sysconfig/apache2 file to build /etc/apache2/sysconfig.d/loadmodule.conf on starting Apache..
If your configuration does not do this you need to enter something like..
LoadModule perl_module modules>/mod_perl.so
somewhere... (either in http2.conf or in the appropriate include file).
______________________________________________________________________
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Graham Smith _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fr Ihr OTRS System? => http://www.otrs.de/
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Graham Smith ------------------------------ Message: 2 Date: Fri, 19 Nov 2004 21:25:46 +0100 From: Damir Dzeko Subject: [otrs] OTRS and mail/news integration To: OTRS Message-ID: <419E56CA.7060009@ouroboros.hr> Content-Type: text/plain; charset=ISO-8859-2; format=flowed Hello, I need to configure OTRS ticket system to be used with mail/news applications user interface for *agents*. They find it most convenient to responding to tickets that way. Do not ask me why,.. not that they refuse to use web interface entirely, but they prefer to to their usual stuff, you know, the usual way (ancient unix gurus tied to text-only terminals). It seems that I should use notifications feature. The problem with notificatons is that From address on them is set to point back to OTRS and not to original poster. I need it to be identical as the original poster, and reply-to address can be added to point to that queue's input address. What can I do about it? When agent responds back to OTRS it needs to resend that response back to customer which initially created the ticket. Where should I put that piece of code and what method/call to use? (How do you send message without creating ticket or article object?) One more problem with notifications is that it creates article for each message sent (am I right?) which is a bit more than needed. Also, notifications seem not to come to original poster which leaves him with messy mailbox where he has to look into both sent and received messages. But, maybe the biggest problem is missing In-Reply-To and Message-ID headers which would enable smart MUA-s to organize discussion into threads. What should I do? Where do I start? "Please help"(tm) :) D. ------------------------------ Message: 3 Date: Fri, 19 Nov 2004 12:30:18 -0800 (PST) From: Subject: Re: [otrs] Can't use MOd_perl with apache2 and otrs! To: "User questions and discussions about OTRS." Message-ID: <20041119203018.8602.qmail@web53407.mail.yahoo.com> Content-Type: text/plain; charset=us-ascii Ok I accidentally gave the wrong error (sorry that was a past error, was looking at the wrong thing). This is the exact error that apache2's error_log is giving me (btw my webserver is arleady setup exaclty like the otrs documentation told me to do): [Fri Nov 19 15:27:11 2004] [error] [client 132.170.204.208] failed to resolve handler `Apache::Registry': Can't locate Apache/Registry.pm in @INC (@INC contains: /opt/perl-5.8.5/lib/5.8.5/sun4-solaris /opt/perl-5.8.5/lib/5.8.5 /opt/perl-5.8 .5/lib/site_perl/5.8.5/sun4-solaris /opt/perl-5.8.5/lib/site_perl/5.8.5 /opt/per l-5.8.5/lib/site_perl . /opt/apache-2052/ /opt/apache-2052/lib/perl) at (eval 2) line 3.\n Just from that it looks like that it's having trouble with the "PerlHandler Apache::Registry" apache directive. --Matthew Shapiro --- Graham Smith wrote:
Read the README.webserver document, the Module Apache.pm should be in the /Kernel/cpan-lib/CGI directory.... It sounds as if you are missing the relevant use lib settings...
On Fri, 2004-11-19 at 17:20, kalldrex-otrs@yahoo.com wrote:
I have the loadmoduel directive (LoadModule perl_module modules/mod_perl.so). It keeps telling me though that Apache.pm can't be found when running scripts. I get the same error when running the scripts with perl -cw.
--Matthew Shapiro
--- Graham Smith
wrote:
On Fri, 2004-11-19 at 16:54, Jesse Shumaker wrote:
kalldrex-otrs@yahoo.com wrote:
Erm, question. The /etc/sysconfig/apache2 in SuSE, what is that? Is that the httpd.conf for apache2? If so can you give me more details on where to put "perl" as our apache config script is written from scratch and thus has no "APACHE_MODULES" text anywheres in it. Thanks.
--Matthew Shapiro
--- Jesse Shumaker wrote:
Go here ==>
http://lists.otrs.org/pipermail/otrs/2004-May/004919.html
specifically this is helpful:
"Yes, this was the main fault: I had
forgotten to
add "perl" to the APACHE_MODULES setting in /etc/sysconfig/apache2. SUSE does not do it automatically when installing apache2-mod_perl."
OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:
http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting fr Ihr OTRS System? => http://www.otrs.de/
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it's the file /etc/sysconfig/apache2. That is the file. If you wrote your apache2 script from scratch it's hard to help you. This is just what I used to get OTRS working correctly on SuSE 9.1.
This is a little SuSE specific.
Apache2 on SuSE uses the /etc/sysconfig/apache2 file to build /etc/apache2/sysconfig.d/loadmodule.conf on starting Apache..
If your configuration does not do this you need to enter something like..
LoadModule perl_module modules>/mod_perl.so
somewhere... (either in http2.conf or in the appropriate include file).
______________________________________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fr Ihr OTRS System? => http://www.otrs.de/ -- Meum est propositum In tabernum mori,
Graham Smith
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Graham Smith _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
------------------------------ Message: 4 Date: Fri, 19 Nov 2004 15:37:02 -0700 From: Hugh Greenberg Subject: [otrs] spell checker not working for Email-Ticket To: otrs@otrs.org Message-ID: <1100903822.14843.1482.camel@fry.c3.lanl.gov> Content-Type: text/plain For some reason, the spell checker is not working for the Email-Ticket interface. Clicking on the spell check button just brings up a text box with "Undefined" in it. I see that someone else has posted this, but nobody has responded. Any suggestions? Thanks. Hugh -- Hugh Greenberg CCS-3 System Administrator Email: hng@lanl.gov Phone: (505) 665-6471 Pager: (505) 664-3776 || 1043776.page@lanl.gov ------------------------------ Message: 5 Date: Fri, 19 Nov 2004 17:41:37 -0800 (PST) From: Subject: Re: [otrs] spell checker not working for Email-Ticket To: "User questions and discussions about OTRS." Message-ID: <20041120014137.36453.qmail@web53405.mail.yahoo.com> Content-Type: text/plain; charset=us-ascii I get that too. I have aspell setup however I do not have the definitions installed for english (stupid thing wouldn't install). I never bothered to work on this as it isn't a high priority. Make sure aspell is working correctly. --Matthew Shapiro --- Hugh Greenberg wrote:
For some reason, the spell checker is not working for the Email-Ticket interface. Clicking on the spell check button just brings up a text box with "Undefined" in it. I see that someone else has posted this, but nobody has responded. Any suggestions? Thanks.
Hugh
-- Hugh Greenberg CCS-3 System Administrator Email: hng@lanl.gov Phone: (505) 665-6471 Pager: (505) 664-3776 || 1043776.page@lanl.gov
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