Dear list and happy new year 2011, I need to understand the relationship between queue, groups and customer always group, I try to explain my topology I have 12 site, and for each site need to have 2 sub-queue (computer and telephony). So I create 12 queue and 2 sub queue Site1 ---info --- Tel Site2 --info --Tel Etc. .. I link my sub-queue site1-info for group site1, site1tel for group site1 site2info for site2, .. I create group Telephony and computer for my agents and other groups (sites1, sites2, ) for my customer because I want only customer 1 in the site1 see and open tickets for site1 (both telephony and computer). I active the functionality CustomerGroupSupport , but I dont know what I must write in this field CustomerGroupAlwaysGroups? All groups (site1, site2, )? Because when a customer open a ticket with the web interface he have message : Error: Can't get ArticleID from INSERT My customer backend is my active directory, and I have all information, there are no problem with this Thanks for your help Best regards Sébastien Bory Administrateur réseaux NCI-les centres d'affaires Bienvenue chez vous - Just welcome ! 59 Rue des Petits Champs 75001 Paris Tel 33(0) 1 73 77 53 41 Fax 33(0) 1 73 77 55 56 Port: 33(0) 6 78 93 28 66 Mail : mailto:sb@groupenci.com s.bory@groupenci.com Web: http://www.groupenci.com/ www.groupenci.com Description : Description : cid:image001.gif@01C9F35E.16F7E530 Ce message et toutes les pièces jointes sont établis a l'intention exclusive de ses destinataires et sont confidentiels. Si vous recevez ce message par erreur, merci de le détruire et d'en avertir immédiatement l'expéditeur. Toute utilisation de ce message non conforme à sa destination, toute diffusion ou toute publication, totale ou partielle, est interdite, sauf autorisation expresse. L'internet ne permettant pas d'assurer l'intégrité de ce message, NCI décline toute responsabilité au titre de ce message, dans l'hypothèse ou il aurait été modifié. This message and any attachments are intended solely for the addressees and is confidential. If you receive this message in error, please delete it and immediately notify the sender. Any use not in accord with its purpose, any dissemination or disclosure, either whole or partial, is prohibited except formal approval. The internet can not guarantee the integrity of this message. NCI shall not therefore be liable for the message if modified.
