Thank you all, I have solved this now. Thanks you for your help. Rosanna ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of LQ Marshall Sent: 15 September 2009 14:35 To: 'User questions and discussions about OTRS.' Subject: Re: [otrs] Max_Allowed_Packet See the following... http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=4&ItemID= 50 ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marretta, Rosanna Sent: Tuesday, September 15, 2009 8:55 AM To: otrs@otrs.org Subject: [otrs] Max_Allowed_Packet Hi, Can somebody please tell me how to adjust the max_allowed_packet setting please for MySQL, it is currently set to 0MB and I need to change it to 8MB Thanks Rosanna